When Cash App says your payment is pending, it means the person you sent money to hasn’t received it yet. One of the reasons could be that the Cash App servers are currently having issues processing transactions. However, it could also be because the Cash App system thinks there is a problem with your account or the recipient’s account and has decided to put the transfer on hold. Here are five reasons why your Cash App payment may be on hold and what to do in each scenario.
1. You might have network issues
One of the simplest reasons why you might receive a Cash App payment waiting message is if your internet connection is weak or disconnected. If so, payment will be sent once you connect to a better Wi-Fi source or get a better mobile data signal.
2. Cash app may have system issues
Another reason why your payment may be marked as pending is that Cash App may not be processing your payment due to internal system issues. You can take a look at the Cash app status page, and see if anything is marked as not working. If so, you have probably found the cause of your problem. Unfortunately, in this situation, the only thing you can do is wait for the system issues to be resolved.
3. You may not be verified and have exceeded your transfer limit
Cash App has receiving and sending limits for unverified accounts. If you haven’t verified your account with a valid ID, Cash App limits you to only $1,000 in transfers every 30 days. To verify your account, you will need to click on the “Verify Account” button on your in-app profile. Next, you’ll need to provide your information, including your date of birth, social security number, a photo of your ID, and a selfie.
Once your account is verified, your limits will be increased.
4. Cash App may have flagged your account
Another reason your Cash App payment may be pending is that Cash App has reported your account for fraud or unusual transactions. If Cash App thinks the payment you tried to make seems unusual, it may stop the transfer. This system is there to prevent users who have been hacked from sending money to a hacker’s account.
Once a payment has been sent to Cash App, it can be difficult to retrieve it. Therefore, Cash App is proactive in stopping payments which it believes might not be normal.
Cash App may also flag your account if it believes it may be currently being used for fraudulent or illegal transactions.
5. Cash App may have flagged the recipient’s account
If Cash App believes the recipient’s account is being used for fraud or illegal transactions, it will block payments sent to them. To avoid this, only send money via Cash App to people you know and trust.
Cash App also recommends that you avoid sending money to anyone who promises to give you something in the future, as Cash App payments are instant and generally cannot be reversed. According to Cash App Support, “If something seems too good to be true – like free money in exchange for a small payment – it’s probably a scam.”
You can report an account you suspect of fraudulent activity by clicking on their profile, scrolling down, and then clicking the “Report” button.
How to Contact Cash App Customer Support
If your payment is still pending and you don’t know why, you can contact Cash App customer service. The easiest way is to click on your profile in the app and then click on the “Support” button.
If you are unable to reach Cash App Support through the app, you can also call them at their verified number: 1-800-969-1940.
You can also contact Cash App on one of their social media profiles:
- Instagram: @CashApp
- Twitter: @CashApp @CashSupport
- TikTok: @CashApp
- Twitch: twitch.tv/CashApp
- Reddit: u/CashAppAndi
- Facebook: Square Cash
Cash App’s mailing address for customer concerns is:
1455 Market Street, Suite 600
San Francisco, California 94103
Remember that Cash App representatives will never ask you for your password, PIN, social security number, full card number or login code. They will not ask you to submit a “test transaction” over the phone or via social media. If someone posing as Cash App support does any of these things, it’s likely a scam.
Information is accurate as of September 26, 2022.
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